Personal
computers, fax machines, beepers, cell phones--technology is constantly
increasing. We can often use these tools to build more enjoyable
and meaningful lives, but there is danger that the machines may control
us, dictating the pace and style of our lives. We must keep
these devices in their place. It may be helpful to reflect on a technology
we've had for a while: the telephone.
I spent
three months in Guatemala in 1995, studying Spanish and living with
a "host family." Nobody in Guatemala seemed to have a phone, but
I didn't miss it. My family there had plenty of time to talk with
me (in Spanish), and they socialized with their neighbors.
Like
cars, phones are necessary here mainly because everyone else has them.
I appreciate the phone's convenience and its power to help us "keep in
touch." I often love phone calls, but sometimes just hate it when
the device rings. It can instantly derail a train of thought or interrupt
a book, conversation, writing project, or movie. With 7 or 10 digits,
anyone can ring a loud bell inside your home. This fact alone is
worth pondering, and may provide motivation to assert control over the
telephone if you haven't already. If you don't want interruptions,
it's perfectly legal to let it ring, let the machine get it (if you choose
to have a "machine"), or turn off the ringer ahead of time.
Many
people drop everything to answer the phone. I was blessed to have
a mother with whom I could share my innermost feelings. We could
be in deep conversation, but if the phone rang she was gone in a flash.
In a store, I may wait 5 or 10 minutes to ask a couple questions, but--just
as I'm hearing answers--the phone rings and the person helps the caller
instead. Could it be that the loud and demanding tone of most phones'
ringers drives this behavior? At a busy place I used to work doing
home-health physical therapy, I may have wanted for days to discuss a client's
situation with a specific nurse. Sometimes when we finally found
a time and started talking, the phone would ring for one of us. This
put the discussion on hold, but when the phone business was complete the
opportunity had passed.
Alone
or with others, at work or play, I like not being "available" sometimes.
The increasing prevalence of beepers and cell phones may make this privacy
more difficult to defend. I enjoy e-mail because I complete a whole
batch of communication at once, leaving blocks of time for sustained attention
to other activities or projects. A disadvantage of e-mail is that
now there's one more thing you have to do--turn on the computer and check
for messages. This hasn't been a problem for me: although I
love corresponding, I don't check my mail every day.
Telephone
solicitation is an experience that warms the hearts of many. I
once worked in phone sales--we used phone books from across the country,
selling ball-point pens bearing advertising to small business owners.
Time zones were important: "call them at dinner time," the guy said,
"that's when they're home." A guilty conscience hampered my effectiveness,
as I broke the golden rule to perform this "job." I lasted two days.
Many
are unaware that if someone calls to give a sales pitch or ask for money
and you ask them not to call again, they are legally required to put your
number on a list and respect your wishes. I learned about this law
in 1995, and have applied it since: whenever I get such a call, I
gently interrupt them (remember, that's a person on the other end),
and tell them kindly that I don't like such calls and hereby request never
to be called again. The vast majority have been quite agreeable,
I've had some fascinating conversations with them, and over time these
calls have steadily dwindled to almost zero. A couple times I couldn't
follow my procedure because it wasn't a person, but a computer doing
the calling. I hope this obnoxious strategy backfires on any company
that uses it.
What
about cellular phones? They don't mix with driving any better than
martinis do. It's no fun to share the road with a one-handed driver
who is dialing, talking, or digging among their things for the ringing
gadget while making a left turn or merging onto the freeway. I cynically
wonder if cell phone use would even be legal for drivers if it were mainly
poor people that had them.
Off
the highway, I'm still getting used to being at the grocery store, while
a person in line with me is on the phone discussing business or social
plans. I'm usually too shy or preoccupied to actually meet
the people I'm in line with, but it does happen sometimes. I'm jealous
of the cell phone's potential to reduce even the possibility of this happening,
just as I resented the old wall phone for interrupting conversations with
my mom.
While
on the phone, we may be less "present" in the actual physical space we're
occupying, less in the "here" of our "here and now." I wonder if
heavy phone use is related to the fact that many of us in the United States
barely know our neighbors? With computers, we can now be in touch
with people all over the world, at least in the richer countries.
Still, this is a mixed blessing if it draws time and energy away from interactions
with those here at home.
When
assembly lines were introduced, people worked faster to keep pace.
As business injects more technology into our world, we must selectively
use these tools to enhance our lives, rather than becoming enslaved to
them. I plan to avoid getting a cell phone for as long as possible,
perhaps forever. I'll check my e-mail tomorrow. If the phone
rings, I'll probably get it.